Policy
Returns & Refunds
30-day return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note: a 25% restocking charge applies to accepted returns.
Return eligibility
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags where applicable, and in its original packaging. You'll also need the receipt or proof of purchase. PLEASE NOTE: WE DO NOT ACCEPT POWDERED GOODS FOR REFUND.
How to start a return
Contact us at hello@tradin.co.uk with your order number to start a return. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Non-returnable items
Certain items cannot be returned — including powdered goods (cement, plaster, adhesives), bespoke-cut timber, made-to-order items, and any perishable or hazardous materials. Please get in touch if you have questions or concerns about a specific item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at hello@tradin.co.uk.
Contact
hello@tradin.co.uk